Successful sales negotiations are not the result of magic tricks, but of excellent skills in persuasive communication. Even in telemarketing and teleselling activities, despite the lack of eye contact, a persuasive approach is essential. A person’s attitude and aptitude are not perceived only by the handshake, posture, clothing, but also by the words used and the kazakhstan phone number library tone of voice. It is much more difficult to get an idea of a person without the physical element that, undoubtedly, makes the work easier. With the exercise on empathy, listening and the refinement of various soft skills, you can build effective persuasive communication to write scripts for outbound call centers that convert and whose importance we have often spoken about in our blog.
- Achieve higher productivity and greater customer satisfaction;
- Understand how to manage the phases of a telephone communication;
- Learn sales techniques to gain self-confidence, overcome among its tools for analyzing performance anxiety and arrive at calls with full self-assurance;
- Attend courses on the correct use of tone of voice, the main tool for engaging the interlocutor.
Tone of voice as a tool of persuasion
When you do telemarketing, the tone must be that of a spontaneous conversation. Even if you have a script to follow, you must not recite a prayer in a singsong tone. Do not use overly professional tones if your audience is not business. The pace and volume of your voice allow you to stimulate an immediate response and influence a push to action. It has been found thailand lists that it is easier to convince a person by speaking quickly than by speaking slowly. Speaking quickly obviously does not mean speaking by mumbling your words, but by being pressing. The faster you speak, the less time the interlocutor has to process your words. Speaking fluently gives the impression that you know the product well and it is easier to build trust.
If you work in the b2b sector, it would be more appropriate to slow down the pace and lower the volume of your voice to reassure a premium type of customer. By exercising empathy, you will realize how to modulate your voice in relation to the person who answers the phone. We will be able to obtain results when we are tuned into the same emotional level as our customer. If we can make ourselves perceived as close to the needs of the other, we can aspire to close contracts and appointments.