Packets may arrive late for various technical reasons. To simplify, we can say that the quality of a call made with VoIP depends on the software, on obsolete PC operating systems not designed to use real-time services, on the traffic load in the network. How many times do we hear: we have broadband, how is it possible to have problems with calls? If your PC macedonia phone number library is not recent, broadband is just a patch that tries to contain an attachment. This is why CRM4 guarantees good usability if these technical requirements are met:
- Windows Version 10 / 8.1 / 8 / 7 / Vista
- At least Dual Core 2 GHz processor
- RAM At least 1 GB
- Chrome Browser At least 5.x
- USB Headphones
Never forget to do updates, not to overload your PC and not to have streaming services active during working hours. Even buying quality VoIP call centers and relying on modern and fast management software guarantees you to make good calls with your customers.
Let’s look in more detail at other conditions we want to make one thing that determine packet loss:
- Network congestion: This can happen when your call center has a high volume of incoming calls.
- Software bug
- Outdated or/and poor quality hardware and peripherals: Outdated and old firewalls, modems, routers, network switches can slow down traffic
- Malware or hacker intrusions
Our advice
VoIP goes hand in hand with cloud technology. Your entire work team can use call center software like CRM4 directly from your computer, cell phone, or other bfb directory mobile devices because it is cloud software. CRM4 has also taken a step forward by designing an app that allows you to not only manage your work, but also make predictive calls from your smartphone or tablet.
Call center software is not all the same, nor is the VoIP provided the same. Be careful with prices that are too low: quality has a price! Being stuck with a call center because of interrupted or disturbed calls is unnerving for both the person on the other end and the operator who will become excessively stressed because they are not in a position to do an excellent job. CRM4 takes all these technical aspects into account, which is why our support is trained not only in management software, but also in everything related to the Internet and programming language. You have professional technicians at your side ready to suggest everything you need to work in an excellent way.