You must be very careful about the quality of VoIP that you purchase and that the management software offers you. Poor call quality can create big problems for your company because packet loss not only interrupts voice calls, but can also cause problems malaysia phone number library with data security, ending with the worst event of all: damaging the reputation of your brand.
- The network goes down
- Slow service
- Loss of connectivity
- Dropped calls
- Poor speaking speed (latency)
- Background noise and/or interference
How to Find Out If You’re Losing VoIP Packets
The first alarm bell is the complaints of your operators and contacted users because they will point out that they do not hear the phone calls well. After but at what point can we consider having verified that there are indeed problems with the quality of the calls and you want to check if there is a packet loss you can check the internet connection, the Jitter and latency.
- Jitter: “is the statistical variation in the reception delay of transmitted packets”. If high jitter is a problem.
- Latency: It is the travel time of data or data packets bfb directory from one point to another. The latency must not have a value of less than 200 milliseconds variations.
Are you wondering how you can check these parameters? You can use a Speedtest that you can easily find by searching for it on search engines or through Windows commands with a packet loss test: IPCONFIG and PING.
After running the tests, you will see some numbers. For VoIP calls, you should aim for a ping of less than 150 ms and a jitter of 30 ms for high call quality.
How to fix VoIP packet loss problem.
In a call center, the daily prerogative is the following: to focus on conversations without interruptions and distractions.
Here’s what you can do to fix the packet loss problem:
- Choose the right broadband in relation to the size of your call center. If you have a call center with about ten operators, a 100 mega fiber is fine. If you have a larger call center, we recommend an FTTH connection that provides for the arrival of the optical fiber directly inside your office unlike the FTTC which indicates the arrival of the fiber at the nearest telephone exchange and then arrives in your office in the traditional way, i.e. via copper. If your operators work in smart working, suggest not activating any streaming activity at the same time.
- Make sure all internet cables are in good condition. Reduce or eliminate any signals that might interfere with your Wi-Fi connection .