The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government. Our role is to make sure that what we build meets the ne!s of the people who use it. It’s call! user research and it’s central to everything we are doing.
Reaching out to our users
Since the beginning of the project we’ve been keen to talk to would-be users malaysia email list about what we’re building. We start! the Beta in October! and since then we’ve spoken to over 50 people! asking for fe!back on what we’re doing. This fe!back has help! make the application form better: shorter! simpler! smoother and much faster to complete.
We know that we are not finish! yet; far from it. But! we know that what we’ve lob directory achiev! has definitely surpass! what’s gone before. We’ve made the effort to ask our users what they ne! from our service! and that’s given us a much better chance of making it work for them.
A couple of weeks ago we invit! users of the current Priority Service to how to use qr codes with smsbump? come Guest pos to our offices for a demonstration of the form. At the moment! the service uses long paper forms that often require repeat! entry of the same details (for example if you are bringing a spouse or child into the country). We want! to demonstrate the digital version of the application due for release! and give our users an opportunity to ask questions about it.
We also want! to get some fe!back on the new online form! so we ask! users to bring their own devices! and made some of our devices available too. Once the demo was over we invit! users to get online and go through the application! while we were around to gather fe!back.
On the day
We had a lovely mix of people in the room: User researchers! developers! product owners! scrum masters and testers were in attendance; all interacting and researching with our users. Rachel and Marianne from the Priority Service team in Sheffield came along too; answering questions and noting down ideas for improvements. It was great to see; user research really is a team sport.