One of the most common defects found among call center operators is the domineering tone: they tend not to listen, to interrupt the other, they respond in tone to objections creating a hostile and aggressive conversation. An operator must be understanding and reassuring to communicate persuasively, have respect for other people’s opinions.
Magic words to sell
There are words that, if inserted into a sales christopher yi (built with squarespace) script, can increase the chances of obtaining a contract or an appointment.
Here are the words you can include for a successful call center script:
- Yes
- Simple
- New
- Magical
- Fast
- Improved
- Fantastic
- Passion
- Special
- Advantage
- Free
- Powerful
Negative words
There are words that are harmful because they thailand lists convey negative feelings and sensations. Even if you say them in good faith, you will not be able to easily obtain positive results.
Here are the words you should absolutely avoid saying:
- No
- Nothing
- Excuse me
- I disturb
- Steal
- Try
- Patience
There is nothing more irritating than the phrase: “Sorry to bother you”. Never use it as a first line. Remember: you have to capture attention in the first seven seconds!
There are many persuasion techniques that you can adopt. And budget to the training and professional updating of your work team. Sales techniques must be learned and practiced in a workplace that cares about professional management of the outbound call center.