How many times does it happen that your operators and interlocutors cannot hear calls well or calls suddenly stop? The problem could be the loss of VoIP packets . No, we are not talking about gift packages. In this article we explain to you in a simple way what happens technically.
What is VoIP?
Most call center software routes calls using VoIP. While luxembourg phone number library with traditional telephony the voice travels through physical telephone lines via cable, with. VoIP the data transmission occurs over the internet. VoIP is the acronym for Voice over. Internet Protocol, clearly indicating that the transmission of calls occurs with an internet connection that uses the IP protocol . Do you know when you talk using Skype or WhatsApp? You are talking via VoIP.
How does VoIP transmit our voice without physical check the health of your links tools such as cables? VoIP does this: it transforms the voice into a digital signal in smaller parts to allow it to reach the end user. To be more precise, the voice, after being encoded, to be transported easily and entirely. Is packaged into smaller packets to ensure the passage over the IP protocol . This technology ensures that multiple conversations can be carried simultaneously because the data does not travel on a single physical medium, but on multiple channels.
VoIP packet loss
What happens is a real journey of data that is encrypted and divided into different packets. This data is then decoded and recomposed into a clear message. During this journey, however, it can happen that some data packets get lost and technically this is referred to as packet loss. Data packets are very intelligent and will do everything they can to belgium numbers arrive all together at the recipient, not necessarily taking the same path. If the hardware does not work well, data packets may look for another solution to ensure that all data reaches its destination. This process occurs when things go well, but when they go badly the packets get lost creating problems.