Any customer service operation that operates at scale is going to rely on customer service email templates to save time and increase their professionalism. Still, just dropping a standard, prepackag answer on a customer rarely nurtures the kinds of customer relationships you want to build.
Templates are good, but they’re just a starting point. Make sure that you’ve given the customer all the information and tools they ne to reach their specific goal or tackle similar issues in the future.
Have You Personaliz the Response Some quick
Also keep in mind that templates are customizable tools, not complete solutions. Personalize your customer service emails to give them as much human touch and personality as your brand allows. This way, the customer knows they’re interacting with a real human and are also being treat like one as well.
Use your name and the customer’s name within the body text
Repeat customer feback so they know you’re actively listening
Tweak boilerplate language to fit the actual customer issue
Say, in your own words, how the situation will affect their workflow or day-to-day life (positive or negative)
16 Helpful Customer Service Email Templates
Relying on well-built customer service email templates can help you increase customer satisfaction and improve the customer experience. They can also serve as part of your pre-sales support strategy, rucing the number of support requests that require manual intervention.
To get you start, here are 16 customer service email samples you can adapt for your nes.
1. Welcoming New Customers
A new customer welcome email sets the tone for the customer relationship. And that matters more than you might think since a whopping 90% of Americans consider customer service levels when choosing a company to buy from.
The welcome email should arrive either after signup or after a customer first pays for your product/service and shows your commitment to good email data customer service from day one.
Email Template
Hey there {{Customer First Name}},
Thanks for {{Customer Action – First Purchase, Sign-up, Sub what is windows experience index scription}} with {{Company Name}}. We’re thrill that you’ve join us, and we’re excit to se agent email list rve awesome customers like you in any way we can.